Business Administrator


Level: 3 / Duration: 16-18 mths

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

A good Business Administrator should always be looking to improve efficiency, be a good problem solver and enjoy working across teams to improve the functions of the business. They will interact with a wide variety of stakeholders across the organisation to support and engage them.

An organisation requires a good administrator to be flexible and responsive, proactive, have integrity and be positive and encouraging. They are relied upon to be good time and priority managers with sound decision making abilities and may very well be managing people to get tasks done through guiding, mentoring and coaching, always seeking to develop theirs and other team members skills further. Strong communication skills, both written and verbal, are essential.

Assessment

The EPA assessment period will be upto 12 weeks

Submit a portfolio of evidence of their best work
Completion of a project between month 9 of the apprenticeship and Gateway into the EPA period
A Project Presentation about their project followed by a Question & Answer session
A Multi-Choice Knowledge Test
Meet with the independent assessor to have a Professional Discussion underpinned by their portfolio of evidence

Knowledge, Skills and Behaviours

We can provide you with a full list of the Knowledge, Skills and Behaviours which your apprentice will be taught and assessed on but as an overview, your apprentice will learn the following:

    • The Organisation

    • Value of their skills

    • Stakeholders

    • Relevant Regulation

    • Policies

    • Business Fundamentals

    • Processes

    • External Environment Factors

    • IT

    • Record and Document Production

    • Decision Making

    • Interpersonal Skills

    • Quality

    • Planning and Organisation

    • Project Management

    • Communications

    • Professionalism

    • Personal Qualities

    • Managing Performance

    • Adaptability

    • Responsibility

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