HR Support


Level: 3 / Duration: 16-18 mths

This advanced HR apprenticeship is ideal for learners either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.

The course involves undertaking a real project that is agreed with the business that the apprentice can take ownership of and which adds measurable impact to the business or department.

The training element will typically take up to 13+ months to complete with 20% off the job learning. The exact duration will be dependent on the previous experience of the individual.

Assessment

The EPA assessment period must be completed within a maximum of 16 weeks

Submit a portfolio of evidence of their best work
Project report of a work based project completed during the first 3 months of the EPA period
Meet with the independent assessor to have a Professional Discussion underpinned by the portfolio of evidence


The training will enable your apprentice to:

  1. Deliver front line support to managers and employees
  2. Handle day to day queries and provide HR advice
  3. Work on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement
  4. Use HR systems to keep records
  5. Provide relevant HR information to the business
  6. Work with the business on HR changes
  7. Take ownership for providing advice to managers on a wide range of HR issues
  8. Abide by company policy and current law, giving guidance that is compliant

Knowledge, Skills and Behaviours

We can provide you with a full list of the Knowledge, Skills and Behaviours which your apprentice will be taught and assessed on but as an overview, your apprentice will learn the following:

    • Business understanding

    • HR Legislation and Policy

    • HR Function

    • HR Systems and Processes

    • Service Delivery

    • Problem solving

    • Communication & interpersonal

    • Teamwork

    • Process improvement

    • Managing HR Information

    • Personal Development

    • Honesty & Integrity

    • Flexibility

    • Resilience

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