Supply Chain Practitioner


Level: 3 / Duration: 16-18 mths

Effective and dynamic supply chains are particularly important in fast moving consumer goods (FMCG) sectors, for example food & drink, retail or consumables, where products have one or more of the following characteristics: high volume, fast turnover and frequently purchased. FMCG have a short shelf life, either as a result of high consumer demand or because the product deteriorates rapidly. In contrast, durable goods or major appliances such as kitchen appliances are generally replaced over a period of several years. Supply chain functions include procurement, forecasting, planning manufacture, customer service and logistics.

Assessment

The EPA assessment period must be completed within a maximum of 12 weeks

Submit a portfolio of evidence of their best work
Completion of a project and report within the first 10 weeks of the EPA period
Presentation followed by a Q&A
Meet with the independent assessor to have a Professional Discussion underpinned by the portfolio of evidence


The training will enable your apprentice to:

  1. Coordinate products and services through the supply chain.
  2. Ensure achievement of supply chain quality requirements.
  3. Apply continuous improvement techniques to supply chain practice.
  4. Apply a structured approach to solving problems within the supply chain.
  5. Compile reports to support the supply chain function.
  6. Conduct supplier performance monitoring.
  7. Use Data management systems to support supply chain operations.
  8. Identify and manage risk that can impact on achievement of customer requirements.
  9. Manage customer accounts to ensure payment is received in accordance with agreements.
  10. Liaise with internal and external stakeholders to manage end to end supply chains.
  11. Support inventory management activities.
  12. Support end to end supply chain planning.
  13. Identify and manage risks impacting supply chain operations.
  14. Comply with industry, organisational policy and governing legislation and regulations.

Knowledge, Skills and Behaviours

We can provide you with a full list of the Knowledge, Skills and Behaviours which your apprentice will be taught and assessed on but as an overview, your apprentice will learn the following:

    • End-to-end fast-moving consumer goods supply chain

    • Supply chain KPIs; inventory, forecast accuracy, plan attainment, customer service, vehicle utilisation, on shelf availability, waste, quality and value.

    • Supply chain efficiency

    • Data management systems and tools for the supply chain

    • Continuous Improvement

    • Types of logistics, costs and their components; forecasting

    • Problem-solving techniques and the principles of root cause analysis

    • Strategy, planning, prioritising and operational decision making using data

    • Limits of authority

    • Understanding customer needs and influences on consumer demand: market trends, competitor activity and seasonality. Characteristics and specific needs of different customer groups

    • Written and verbal communication techniques and team working principles

    • Principles of equity, diversity, and inclusion in the workplace.

    • Quality assurance procedures and monitoring processes.

    • Methods of hazard identification and risk management.

    • Documentation: methods and requirements - electronic and paper

    • Impact of the sector on the environment

    • Information technology and digital

    • Relevant legislation and policies, especially awareness of health and safety regulations, standards, and guidance and impact on role.

    • Manage the flow of FMCG goods based on evolving information

    • Use SOPs and other critical documents including recording and documenting information appropriately

    • Support customers with supply chain enquiries

    • Use IT systems for the supply chain and apply cyber security and GDPR regulations and policies

    • Use continuous improvement techniques

    • Lead and participate in problem solving

    • Use capacity planning

    • Apply team working principles

    • Use data to assess performance against KPIs and identify trends to inform decision making

    • Plan and adhere to customer lead times

    • Escalate issues and tasks

    • Develop and implement a supply plan

    • Communicate verbally and in writing to stakeholders internally and externally

    • Comply with health and safety legislation, regulations, standards, and guidance

    • Follow equity, diversity, and inclusion principles

    • Apply quality assurance procedures

    • Identify and document hazards and risks in the workplace and apply control measures

    • Comply with sustainability principles and regulations

    • Consider the impact on the environment of their work

    • Prioritise health and safety.

    • Contribute to equity, diversity, and inclusivity in the workplace.

    • Respond and adapt to work demands and situations

    • Collaborate within teams, across disciplines and with internal and external stakeholders

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