Team Leader/Supervisor
Level: 3 / Duration: 16-18 mths
Optional Diploma
The Level 3 Diploma in Team Leading and Supervision (RQF) can be added as part of this apprenticeship programme but it is not compulsory.
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A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Assessment
The EPA assessment period will last around 4 months
| Submit a portfolio of evidence of their best work (they will work on this throughout the learning phase of their apprenticeship) 20% towards the final grade. |
| Assessment of knowledge through a test using scenarios, questions and responses 30% towards the final grade. |
| Assessment of competency through competency based interview 30% towards the final grade. |
| Meet with the independent assessor to have a Professional Discussion underpinned by the portfolio of evidence 20% towards the final grade. |
The training will enable your apprentice to:
Your apprentice will be able to lead teams with emotional intelligence, understanding their own unconscious bias and being focused on inclusivity
Managing their team through recognising learning styles and how each team member takes feedback best to get the best response from them
They will be able to use recognised techniques and tools to prioritise activities, manage their time and purposefully approach planning
Understand problem solving and decision making techniques as well as collating and analysing data to base their decisions on and reporting to management
They will be able to communicate organisational strategy and team purpose adapting their style to suit their team audience to get their buy in and commitment
Support the development of the team - setting goals for them inline with operational needs then monitoring progress, providing clear guidance and feedback, coaching and motivating them to achieve
Use role modelling values and behaviours to manage change effectively
Building trust across the team and with customers using effective negotiation and influencing skills, and managing these relationships and any conflicts
Identify and share good practice across teams
Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management
Deliver against operational plans, translate goals into deliverable actions for the team, and monitor outcomes
Able to adapt to change themselves, identify challenges and solutions
Able to organise, prioritise and allocate work, and effectively use resources
Able to organise and manage resources, risk, and monitor project progress, adjusting as necessary, to deliver the project plan
Ability to use relevant project management tools
Apply organisational governance and compliance requirements
Ensure there are effective budget controls in place
Knowledge, Skills and Behaviours
We can provide you with a full list of the Knowledge, Skills and Behaviours which your apprentice will be taught and assessed on but as an overview, your apprentice will learn the following:
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Leading people
Managing people
Building relationships
Communication
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Operational management
Project management
Finance
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Self-awareness
Management of self
Decision making
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Takes Responsibility
Inclusive
Agile
Professionalism
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